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Terms of service

This Tru-Diamonds™ website and related products and/or services are made available to you in accordance with the following Terms and Conditions (“Terms”) as well as any other rules posted on the website from time to time. By using any part of the website, you signify your agreement to be bound by these Terms. If you do not agree to all the Terms you should not access or use the website.

We reserve the right to update, change or replace any part of these Terms at any time. You can review the current version of the Terms at any time on this page. Your continued use of this website following the posting of any changes constitutes acceptance of those changes. Tru-Diamonds™ is the registered trademark of Monark Global Limited (“Monark”) a company registered in England and Wales, Registration Number 3977053. Our registered address is 27/28 Eastcastle Street, London, W1W 8DH, United Kingdom.

Statutory Rights, Jurisdiction and Governance

None of these Terms affects your statutory rights. Your use of this website and any contract between you and Monark for the sale of products will be governed by and construed in accordance with English law and be subject to the exclusive jurisdiction of the English courts. If any provision of these terms is or becomes unlawful, void or for any reason unenforceable, then that provision will be deemed severable for these terms and conditions and will not affect the validity or enforceability of any of the remaining provisions.

General Conditions

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website or any of the products featured on it. We reserve the right to modify the contents of this site at any time and, by agreeing to these terms, you recognize that it is your responsibility to monitor for changes that may affect you.

Product Information and Display

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products we offer.

Limit of Liability

Without prejudice to your statutory rights, our liability with regard to all and any claims in connection with an item purchased from us will be limited to a full refund of the item purchased.

Errors, Inaccuracies and Omissions

We try to keep all information on this website as accurate as possible but there may be information that contains typographical errors, inaccuracies or omissions relating, but not limited to, product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right, but do not have an obligation, to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on this website is inaccurate at any time (including after you have submitted your order).

International Orders

Prices shown on this website are inclusive of VAT or GST and the order will be dispatched from our UK distribution center on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the purchase price and any incurred in the destination country are solely the responsibility of the customer. Payment of these will be necessary to release your order from customs upon arrival. If you require further information on these duties and taxes, please you contact your local customs office directly before accepting these terms and conditions.

Right to Cancel

You can cancel your order at any time prior to shipping and, in terms of the 30-Day Money Back Trial contained in our Guarantee, you can return any items you do not want for a full refund of your purchase price.

Our Guarantee

For full Terms and Conditions of our Guarantee, see Our Guarantee.

Returns and Exchanges

For information and Terms for returns and exchanges, see Shipping Policy.

Pierced Earrings Return Policy

For reasons of hygiene, pierced earrings cannot be returned for refund or exchange unless defective in manufacture.

Data Protection

Your data will be handled in accordance with the UK General Data Protection Regulations (GDPR). For more information see our Privacy Policy.

Reproduction and Descriptions

We make every effort to display as accurately as possible the colours and images of our products but, for various reasons beyond our control, there may be some variation in the way they are displayed on your device. Every reasonable care is taken to ensure that descriptions and specifications are accurate, however, we cannot accept responsibility for any errors or omissions of whatsoever nature.

Secure Technologies

Please note, we will never ask you to confirm any account or credit card numbers via email and if you receive an email purporting to be from trudiamonds.co.uk asking you to do so, please ignore it and let us know immediately.


Copyright subsists with Monark for all of the content on this website. The brand name and logo of Tru-Diamonds™ is the registered trademark of Monark and all other brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights.


Clearance sale items are not returnable or refundable unless defective in manufacture. If you still have questions, please contact us at service@trudiamonds.com.

Important Clearance Event and £15 Gift Card Information (Promotional date specified)

  1. The Gift Card gifted to Tru-Reward Club Members is valid until promotional date specified.
  2. The Gift Card is valid when purchasing any Tru-Diamonds™ jewellery piece and will be deducted from your order at checkout.
  3. The Gift Card may not be valid in conjunction with certain other codes.
  4. The £15 Gift Card can be used on one purchase per day up until the promotional date specified.