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No-Risk Money Back Trial • Lifetime Warranty • Lifetime Quality Guarantee
Frequently Asked Questions
Frequantly Asked Questions
Laboratory created Tru-Diamonds™ are the world’s best-simulated diamonds and are widely recognised as the most authentic, affordable and ethical alternative to expensive, environmentally damaging mined diamonds. To the naked eye - even of a professional jeweller - these amazing diamond simulants are practically indistinguishable from top-grade mined diamonds, only their molecular make-up is different. They look, feel and wear just like fine mined or synthetic diamonds but cost a small fraction of the price. Created in state-of-the-art facilities Tru-Diamonds™ are far kinder to the environment than mined diamonds, where up to 250 tons of earth must be blasted and excavated to find just one carat of gem-quality diamond. What’s more, with Tru-Diamonds™, you can be sure they’re not blood diamonds because we know where and how each of our gems is created and cut.
Our popular Tru-Diamonds™ Boutique on 18 Brook Street, London, England, in the heart of one of the world’s most prestigious shopping precincts, is closed due to redevelopment and we are presently looking for another suitable location but our online store is always open for our burgeoning family of customers around the globe. Online we have a wide range of styles for every taste and budget and feature exciting promotions and discounts. Our 30-Day Money-Back Trial ensures you’ll love showing off your Tru-Diamonds™ jewellery or get your money back whilst our Lifetime Gemstone Guarantee covers your gem and our Lifetime Replacement Warranty means you can replace your piece with new if it becomes worn or jaded although, if properly cared for, it should last a lifetime.
The most important difference between mined diamonds and laboratory-created Tru-Diamonds™ is the impact each has on the environment. Consider the massive damage that diamond mining does to the environment with up to 250 tons of earth blasted and excavated in order to find just one carat of a fine gem diamond. What’s more, mined diamonds have been used to finance conflict and exploit child labour causing misery for millions in their wake. No matter what assurances a jeweller gives you, it is impossible to know, with certainty, that your stone is not a Blood Diamond. Tru-Diamonds™, on the other hand, are created under controlled conditions that are kind to the environment and leave no carbon footprint. This means you can be absolutely certain that they are NOT blood diamonds. The other important difference lies in their chemical composition: Mined Diamonds are pure carbon where as Tru-Diamonds™ are created from a combination of rare minerals. A survey of British women showed that the overwhelming majority did not know or care about the chemical composition of their gems so long as they looked authentic, lasted a lifetime and stood up to the same wear and tear.
Tru-Diamonds™ are diamond-like, zircon-based gems, formed by a scientific process that heats rare minerals to over 5,000 degrees Fahrenheit, under strictly controlled conditions. This results in a diamond-like, crystalline cubic form of zirconium dioxide (ZrO2) which, when synthesised, is super hard and optically flawless. It should not be confused with zirconium silicate (ZrSiO4), sometimes erroneously called "cubic zirconium". The internationally registered trademark, Tru-Diamonds™, guarantees you the very finest gems available from this process. So strict is the quality control procedure for selecting Tru-Diamonds™ that every one of our gems comes with a lifetime guarantee that even the finest natural diamonds, costing a fortune, cannot match.
Like mined diamonds, Tru-Diamonds™ gems will last a lifetime and beyond if properly cared for. This simply means cleaning your jewellery regularly and keeping it away from creams, lotions and harmful chemicals. For more details, see Jewellery Care & Cleaning. Tru-Diamonds™ are exceptionally hard and durable. But like their mined counterparts it is possible, although very rare, that they get chipped or damaged. The huge advantage with Tru-Diamonds™ over mined diamonds is that in the unlikely event your gem should get damaged or discoloured, we give you a replacement gem free of charge.
Although Moissanite is a naturally occurring gemstone, like Tru-Diamonds™ all the Moissanite on the market today is created. Pure white Moissanite is rare as most stones tend to have a green, yellow or brown tint whereas all Tru-Diamonds™ gems are ice-white in colour. Also, most Moissanite stones have minor internal flaws or inclusions and some jewellers say that the internal facets can appear blurry when examined closely due to the crystal structure which alters the light wavelengths unevenly within the stone. Tru-Diamonds™ are more stable, from an optical point of view, with ultra-clean facet lines from the top of the gem.
Gold Clad and Platinum Clad Settings are made by fusing a generous layer of 4 microns of 18-carat Gold or .950 Platinum onto a solid core of sterling silver. This results in a far more luxurious product than vermeil which is plated with a maximum of only 2.5-microns of 10-carat gold. Jewellery set in our proprietary “Clad” finishes looks like expensive diamond jewellery but is yours for a fraction of the price. If properly cared for, these settings can stand up to many years of normal wear and are ideal for the jewellery you don’t wear day-in and day-out over a long period of time. Most Tru-Diamonds™ rings are also available in solid 9ct. Yellow or White Gold which makes them ideal as engagement rings or rings that will be worn day-in and day-out over many years. They are somewhat more expensive than the “Clad” versions but still cost only a fraction of the price of their mined diamond counterparts.
Enter the Offer Code in the space shown in your Cart before Checkout. If there’s already an offer code shown, leave it if it is correct. Otherwise, click the ‘Remove’ button and enter the correct code without spaces or punctuation and click ‘Apply’. This will adjust the price(s) to those on offer. Handy Tip: It’s a good idea to clear your cache each time you come back to any website to browse or shop as this will clear all outdated information and make sure you see the latest offers available.
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International Orders For France and the Republic of Ireland:
Prices shown on this website are inclusive of VAT or GST and the order will be dispatched from our UK distribution centre on a DDP (Delivery Duties Paid) basis, which means duties and taxes are included in the purchase price and any incurred in the destination country are covered by the sender.
International Orders For The Rest of The World:
Prices shown on this website are inclusive of VAT or GST and the order will be dispatched from our UK distribution centre on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the purchase price and any incurred in the destination country are solely the responsibility of the customer. Payment of these will be necessary to release your order from customs upon arrival. If you require further information on these duties and taxes, please contact your local customs office directly before accepting these terms and conditions.
In stock items are shipped immediately and customers in North America, Europe and the Middle East can expect to receive them within 3 to 7 days. Items not in stock may take 14 to 28 days as Tru-Diamonds™ jewellery is not mass-produced and each item is carefully crafted, and hand-finished.
Your order will be confirmed by email, as soon as it’s received, and you will be informed when it is due to be shipped. You will then be notified by email (or SMS) as soon as it is shipped. This email will include a link to the carrier’s website where you will be able to track the progress of your shipment. If you have any queries during this time, our Customer Service Team will be happy to assist you – simply email service@trudiamonds.com or call +44 333 043 5000 between 10 am and 4 pm British Standard Time.
The available shipping options will be shown at checkout and items that are in stock are usually shipped out the day your order is received. As our items are individually handcrafted, out of stock items take from 14 to 28 days.
For comprehensive information on how to return or exchange an item, please carefully read Returns & Exchanges as well as Our Guarantee.
For reasons of hygiene, if they have been worn, pierced earrings cannot be returned for refund or exchange unless defective in manufacture.
Return it to us at Tru-Processing Centre, Unit 4 Del Guerra Court, Gelligron Industrial Estate Tonyrefail, Wales, CF39 8ES, United Kingdom with a covering explanatory letter and tell us whether you would like us to refund you or replace the item, whichever you prefer. It is a condition of our Guarantee that returned items are accompanied by your Sales Invoice (or a legible copy) and are returned in their original presentation box and sleeve. If any of these are not included with your returned item, a restocking fee of 15% of the regular Retail Selling Price (RSP) will be deducted from your refund, regardless of what price you actually paid for the item. For more information see Our Guarantee.
You need to pay the shipping cost when returning an item to us. If you'd like us to replace the goods with another size, colour or item, we won't charge you for shipping your replacement back to you. If the item you’ve returned was defective in manufacture, we’ll credit you with the shipping charge you paid on your original order. For more information see Returns & Exchanges as well as Our Guarantee.
If you have any problems with your order, email us at service@trudiamonds.com and we’ll get back to you promptly to let you know how we can help. Alternatively, you can phone us on +44 333 043 5000.
Simply visit our Ring Sizer page and follow the instructions to find your perfect fit.
Please select a Metal Type and Ring Size to continue.
WHAT IS GOLD OR PLATINUM “CLAD”
“Clad” is a proprietary term for Tru-Diamonds ™ jewellery denoting a covering of 4 microns of 18ct. gold or. 950 platinum has been fused over a solid core of sterling silver. This results in a far more luxurious product than plating or vermeil which only requires a 2.5 micron covering of 10ct. gold. Clad settings have the appearance of solid 18 carat Gold or Platinum at a far lower price. Whilst not ideal for everyday wear, clad jewellery should retain its luxurious appearance for many years if properly cared for.
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