Frequently Asked Questions
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Pay over time with Shop Pay. No late fees.
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Your questions answered. Allowing you to make a purchase to suit your budget.
Pay over time with Shop Pay. No late fees.
Shop Pay Instalments gives you the option to pay in 3 monthly, interest-free instalments when you check out with Shop Pay.
Shop Pay Instalments is available to:
- UK residents
- Age 18 or over
- With a valid debit card
Eligibility is assessed at checkout.
1. Add items to your cart
2. Select Shop Pay at checkout
3. Enter the code sent to your mobile device
4. Confirm that your billing and shipping information are in the UK
5. Select “Pay in instalments”
6. Choose the 3-month interest-free instalment plan
Your first payment is due at checkout.
Your remaining two payments are automatically charged each month based on the plan you select.
No. Shop Pay Instalments has no late fees.
Shop Pay Instalments may involve a credit check, but it uses an assessment that does not impact your credit score.
Missed payments could affect your financial status.
Availability depends on several factors, including:
- Your eligibility
- Minimum order amount
- Card and address information
- Product availability
- Purchase amount
Yes. You can pay instalments early through your Shop Pay account.
After Tru-Diamonds™ processes your return or cancellation, your payment plan will be updated by Shop Pay Instalments according to the amount returned.
You can view your instalments, payment schedule, and card details directly in your Shop Pay account.
Yes. Payment information is processed securely by Shop Pay using industry-standard encryption.
Shop Pay Installments offers credit in partnership with Affirm as lender. Affirm provides unregulated credit, subject to a credit check and minimum spend, which may vary. Terms apply. UK residents only, 18 and over with a debit card. A deposit is required at checkout. Missed payments could affect your financial status.
Credit is offered by Shopify International Limited in partnership with Affirm UK Limited. Shopify International Limited is an Appointed Representative of Affirm U.K. Limited, trading as Affirm, which is authorised and regulated by the Financial Conduct Authority (FRN: 756087). Affirm’s company number is 10199101 and its registered office is at C/O TMF Group, 1 Angel Court, 13th Floor, London, EC2R 7HJ.