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Shipping and Packaging
Tru-Diamonds™ jewellery is easy to buy and a joy to own. In-stock items are shipped immediately and customers in the USA, Canada and Europe can expect to receive them in 5 to 10 business days. But, bear in mind, Tru-Diamonds™ jewellery is not mass-produced and each piece is carefully hand-finished. So, if your item is not in stock, it may take a little longer - but we’ll be sure to let you know.
We are a British based company and all orders are shipped from our Distribution Centre in the United Kingdom.
Prices shown on this website are inclusive of VAT or GST and the order will be dispatched from our UK distribution centre on a DDP (Delivery Duties Paid) basis, which means duties and taxes are included in the purchase price and any incurred in the destination country are covered by the sender.
Prices shown on this website are inclusive of VAT or GST and the order will be dispatched from our UK distribution centre on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the purchase price and any incurred in the destination country are solely the responsibility of the customer. Payment of these will be necessary to release your order from customs upon arrival. If you require further information on these duties and taxes, please contact your local customs office directly before accepting these terms and conditions.
Your order will be confirmed by email, as soon as its received, and you will be informed when it is due to be shipped. You will then be notified by email (or SMS) as soon as it is shipped. This email will include a link to the carrier's website where you will be able to track the progress of your shipment. If you have any queries during this time, our Customer Service Team will be happy to assist you – simply email email@example.com or call +44 333 043 5000 between 9 am to 5.30 pm (Mon - Fri) and 9 am to 1 pm on Saturdays, British Standard Time.
Packaged to Perfection
Your Tru-Diamonds™ jewellery comes to you in a beautiful presentation box, together with a Certificate of Authenticity confirming your gem’s pure white colour, superlative brilliance, flawless clarity, perfect cut and excellent level of hardness and toughness.
You’ll also receive a copy of our exclusive Triple Guarantee and a helpful guide on how to care for your jewellery.