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Shipping and Packaging

Shipping and

In-Stock v.s Out of Stock Shipments

Tru-Diamonds™ jewellery is easy to buy and a joy to own. In-stock items are shipped immediately and customers can expect to receive them in 3 to 5 business days. But, bear in mind, Tru-Diamonds™ jewellery is not mass-produced and each piece is carefully hand-finished. So, if your item is not in stock, it may take a little longer - but we’ll be sure to let you know.

International Shipping

We are a British based company and all orders are shipped from our Distribution Centre in the United Kingdom.

Delivery Notification

Your order will be confirmed by email, as soon as its received, and you will be informed when it is due to be shipped. You will then be notified by email (or SMS) as soon as it is shipped. This email will include a link to the carrier's website where you will be able to track the progress of your shipment. If you have any queries during this time, our Customer Service Team will be happy to assist you – simply email service@trudiamonds.com or call +44 333 043 5000 between 9 am to 5.30 pm (Mon - Fri) and 9 am to 1 pm on Saturdays, British Standard Time.

Packaged to

Packaged to Perfection

Beautifully Boxed & Certified for Quality and Authenticity

Your Tru-Diamonds™ jewellery comes to you in a beautiful presentation box, together with a Certificate of Authenticity confirming your gem’s pure white colour, superlative brilliance, flawless clarity, perfect cut and excellent level of hardness and toughness.

You’ll also receive a copy of our exclusive Triple Guarantee and a helpful guide on how to care for your jewellery.