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No-Risk Money Back Trial • Lifetime Warranty • Easy Payments

How long will it take to deliver my jewellery?

Orders are processed immediately upon receipt and you can expect to receive your jewellery within 2 to 5 business days if the item is in stock. Items not in stock may take 14 to 28 days as Tru-Diamonds™ jewellery is not mass produced and each item is carefully crafted, and hand finished.

 

Can I track my order?

Your order will be confirmed by email, as soon as it’s received, and you will be informed when it is due to be shipped. You will then be notified by email (or SMS) as soon as it is shipped. This notification will include a link to the carrier’s website where you will be able to track the progress of your shipment. If you have any queries during this time, our Customer Service Team will be happy to assist you – simply email service@trudiamonds.co.uk or call +44 333 043 5000 between 9 am to 4.00 pm (Mon - Fri) and 9 am to 1 pm on Saturdays, British Standard Time.

 

Returns for refund in terms of our No Risk, Money Back Guarantee should be sent back in their original packaging. Don’t forget to enclose your sales Invoice (or a legible copy) and write on it the reason for your return as well as your email address and phone number so that we can contact you, if necessary, to avoid delays in processing. Please read the full terms and conditions of our 90-Day No-Risk Money Back Guarantee for more comprehensive information.

 

Returns in terms of our Lifetime Gemstone Guarantee or Lifetime Replacement Warranty: Before sending an item back to us, please email service@trudiamonds.co.uk and attach a photo of the item showing its current condition. This is important because, in some instances, it may not be necessary for you to return the item in order to exercise your guarantee. This will save you the cost of shipping it back to us. If you have questions, email service@trudiamonds.co.uk or call +44 333 043 5000 and a member of our Customer Service Team will assist you. Please read the full terms and conditions of our Lifetime Gemstone Guarantee and Lifetime Replacement Warranty for more comprehensive information.

 

 

Returns for replacement due to incorrect size, colour, etc: Before returning the item, please email or call us and let us know what you’ll be returning and what you require.

 

Important Notes To Customers Outside The UK:

Before sending any item back to us, for any reason, please read these notes as well as the full terms and conditions of our Guarantee. This is important because, in some instances, it may not be necessary for you to return the item in order to exercise your guarantee. This can save you the expense of shipping it back to us.

 

1. Don’t forget to enclose your sales Invoice (or a legible copy) and write on it the reason for your return as well as your email address and phone number so we can contact you, if necessary, to avoid delays in processing.
 
2. Returns should be sent, in their original packaging, to Monark Global Limited, Unit 4 Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, Wales CF39 8ES , United Kingdom using a traceable delivery service (e.g. USPS, Fedex, UPS). You need to pay the shipping cost on your return but, if the item was defective in manufacture, we will credit you with your original shipping charge.
 
3. We recommend you insure your return for the full value of the item(s) plus shipping charges. It is best not to write “jewelry”, “diamonds” or “Tru-Diamonds” anywhere on the outside of the package in order to reduce the likelihood of theft. We suggest you use the words “fashion accessories”.
 
4. IMPORTANT: Be sure to mark your return as “British Returned Goods” in order for us to request exemption from return import duties and taxes. Shipping costs, import duties and/or taxes we incur on return shipments will be deducted from any amounts due for refund to you. We cannot be responsible for goods held by customs or lost in transit.
 
5. All goods will be inspected upon receipt and dealt with in terms of our Guarantee and your stated reason for return. Refunds, less any amounts deducted in terms of paragraph 4 above will be credited back to your original form of payment. It may take 5-10 days, from our receipt of goods, before they show back in your account.

     

    If you still have questions, please contact us at service@trudiamonds.co.uk.

     

    Where To Send Your Returns:

    Customers in the UK: Send returns to our Tru-Processing Centre, PO Box 90, Porth, Wales, CF40 9BL, United Kingdom

     

    International Customers: Send returns to Monark Global Limited, Unit 4 Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, Wales, CF39 8ES, United Kingdom

     

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    WHAT IS GOLD OR PLATINUM “CLAD”

    “Clad” is a proprietary term for Tru-Diamonds ™ jewellery denoting a covering of 4 microns of 18ct. gold or. 950 platinum has been fused over a solid core of sterling silver. This results in a far more luxurious product than plating or vermeil which only requires a 2.5 micron covering of 10ct. gold. Clad settings have the appearance of solid 18 carat Gold or Platinum at a far lower price. Whilst not ideal for everyday wear, clad jewellery should retain its luxurious appearance for many years if properly cared for.