Tru-Ruby Perfection Pendant

To return an item for a refund, click here and follow the quick and easy online instructions.

Returned items must be unworn and undamaged, in their original boxes and sleeves, accompanied by your Sales Invoice (or a legible copy). The cost of returning items to us is not refundable and return shipping must be paid by you. Refunds for full price items will be made to your original payment method. In keeping with retail best practices, items bought on sale or at a discount will be refunded as a store credit.

 

 

Returns in terms of our Lifetime Gemstone Guarantee or Lifetime Replacement Warranty: 

To claim in terms of these guarantees, email service@trudiamonds.co.uk and attach a photograph of the item showing in its current condition. This is important because, in some instances, it may not be necessary for you to return the item which will save you the cost of shipping it back to us. As soon as we receive your email and photo, a Customer Care Associate will contact you to process your claim. Please do not send the item back to us until we contact you as it may not be necessary, in which case you will save the cost of returning it.

 

IMPORTANT NOTES ABOUT RETURNS

All returns in terms of our 30-Day No-Risk Guarantee are subject to the following conditions. Returns must reach us within 35 days of the date on your invoice.

1. Any return for refund must be logged online before sending it to us otherwise delivery cannot be accepted. To log your return, click here and follow the easy online instructions.

2. Each item must be returned in new condition as it was received, in its original packaging and with the invoice (or a legible copy). Returned items that are not in brand new condition and/or not in their original boxes cannot be refunded and will be sent back to you, at your expense.

3. Use a traceable delivery service (Royal Mail, local courier FedEx, UPS, DHL) and include your original order number on all shipment-related documentation.

4. Send your return to:

via Royal Mail:                                                            via Courier:

Tru-Processing Centre                                                 Monark Global Limited

PO Box 90                                                                    Unit 4 Del Guerra Court

Porth                                                                             Gelligron Industrial Estate

Wales                                                                            Tonyrefail, Wales

CF40 9BL                                                                     CF39 8ES

5. Do not re-use the outer packaging as it will be refused at the point of delivery because we will not be able to tell if the package has been tampered with during transit.

6. We recommend you insure your return for the full value of the item(s) plus shipping charges. It is best not to write “jewellery”, “diamonds” or “Tru-Diamonds” anywhere on the outside of the package in order to reduce the likelihood of theft. We suggest you use the words “fashion accessories”.

7. IMPORTANT: Be sure to mark your return as “British Returned Goods” in order for us to request exemption from return import duties and taxes. Shipping costs, import duties and/or taxes we incur on return shipments will be deducted from any amounts due for refund to you. We cannot be responsible for goods held by customs or lost in transit.

8. All goods will be inspected upon receipt and dealt with in terms of our Guarantee and your stated reason for return. Refunds will be credited back to your original form of payment. It may take 5-10 days, from our receipt of goods, before they show back in your account.

Please note that, in keeping with retail best practice, pieces bought on a sale or at a discount will be refunded as a store credit, to use on a future purchase, unless you specify a cash refund when logging your return.

 

If you have questions, email service@trudiamonds.co.uk or call +44 333 043 5000 and a member of our Customer Care Team will assist you.