Money Back Trial  •  Lifetime Warranty  •  Earth Friendly

Money Back Trial  •  Lifetime Warranty  •  Earth Friendly
 


DETAILS OF GUARANTEE AND WARRANTY

1. No-Risk Money Back Trial

All Tru-Diamonds™ branded jewelry comes to you with our 90-Day No-Risk Money Back Guarantee. This means you can wear your jewelry and show it off for up to 90 days. If you’re not delighted at the compliments you receive, return it for a full and prompt refund of your purchase price. Items must be returned in their original packaging, accompanied by the Sales Invoice (or a legible copy), otherwise your refund may be delayed by up to ten days and a restocking fee of 15% of our regular Retail Selling Price (RSP), will be deducted from your refund. Shipping is not refundable and return shipping must be paid by you.
Note: For reasons of hygiene pierced earrings cannot be returned once they have been worn.

Non Tru-Diamonds Merchandise: Merchandise you buy from us which is not Tru-Diamonds™ jewelry (e.g. watches, accessories, other jewelry brands, etc) comes with a 30-Day Money Back Guarantee. These items cannot be worn or used and must be returned in the same condition you receive them. They must be returned in their original packaging and accompanied by the Sales Invoice (or a legible copy). If any of these requirements are not complied with, a restocking fee of 15% of our regular Retail Selling Price (RSP) will be deducted from your refund. Items that are worn and not “as new” cannot be returned for refund or credit unless defective in manufacture.

2. Lifetime Gemstone Guarantee

Tru-Diamonds™ gems last a lifetime. But in the unlikely event any of your gems get damaged or dislodged from their mountings, we’ll give you replacement gems free of charge - you pay only $9.95 shipping and insurance for us to send your gems to you. Alternatively, we’ll replace the entire item with a brand new one for a nominal fee of 15% of its regular Retail Selling Price (RSP) at the time of replacement, subject to a minimum of $30. Shipping is free for your replacement item. To claim in terms of this guarantee, please email service@trudiamonds.com and attach a photograph of the item showing the missing or damaged gem(s). As soon as we receive your email and photo, a Customer Service Associate will contact you to process your claim. Please do not send the item back to us until we contact you as it may not be necessary, in which case you will save the cost of returning it.

3. Lifetime Replacement Warranty

Tru-Diamonds™ settings last for decades, if properly cared for. Some customers who purchased jewelry as far back as 2004 tell us their settings are still in pristine condition. But a setting can be affected by many things it comes into contact with, including creams, detergents, grit, dirt, etc. So, if your setting does become worn or tarnished, we’ll replace it with a brand new one for just 20% of our regular Retail Selling Price (RSP), subject to a minimum charge of $30. To claim against this warranty, please email service@trudiamonds.com and attach a photograph of the item you wish to replace. As soon as we receive your email and photo, a Customer Service Associate will contact you to process your claim. Please do not send the item back to us until we contact you as it may not be necessary, in which case you will save the cost of returning it.

This generous Lifetime Replacement Warranty is exclusive to Tru-Diamonds™. It lets you can keep your Tru-Diamonds™ jewelry looking like brand new, expensive, designer diamond jewelry for the rest of your life at a cost that’s easy to afford - no matter how much wear and tear you subject it to.